Privacy Policy

1. Information We Collect

We collect information you provide directly to us, and limited information collected automatically when you use our site.

Information you provide

• Contact & inquiry forms — name, company, email address, phone number, and the content of your message when you use "Work With Us," "Investor Inquiries," or a solution-specific contact link.
• Investor Portal access & NDA submissions — name, company, email, and any information provided when requesting portal access or submitting a non-disclosure agreement.
• Discovery call & advisory session bookings — name, email, phone number, and scheduling preferences submitted through our booking system.
• Billing information — name, company, billing address, and payment details when you engage Mundo BPO for paid advisory, digital transformation, or subscription services (e.g., the LATAM Capital Intelligence Brief).

Information collected automatically

• Standard web log data (IP address, browser type, device type, pages viewed, referring URL, timestamps).
• Analytics and search-indexing data collected through tools such as Google Search Console.

2. How We Use Information

We use the information we collect to:

• Respond to inquiries and schedule discovery or advisory calls;
• Evaluate and process requests for Investor Portal access, including NDA review;
• Deliver advisory, digital transformation, and investment sponsorship services you engage us for;
• Process payments and manage billing through our accounting and payment providers;
• Send administrative communications related to services you've requested or purchased;
• Maintain, secure, and improve our website and services;
• Comply with legal obligations.

We do not use the information you submit to sell products to you outside the context of your inquiry, and we do not sell your personal information to third parties.

3. Third-Party Services We Use

Mundo BPO relies on the following categories of third-party service providers to operate our website and deliver services. Each processes data under its own privacy policy:

• Zoho CRM, Zoho Books, Zoho Bookings, Zoho Sign, Zoho Inventory, Zoho SalesIQ — for contact/webform intake, billing, scheduling, e-signature, and client operations.
• Stripe — for payment processing (routed through Zoho Books).
• Netlify — our website hosting provider.
• Google (Search Console and related tools) — for site performance and search indexing.

We only share the information necessary for each provider to perform its function on our behalf.

4. Investor Portal & NDA Submissions

Access to the Mundo BPO Investor Portal is gated and provided on a discretionary basis. Information submitted through the portal's NDA request form is transmitted to our Zoho CRM for review. Portal access credentials are issued individually and should not be shared. Deal information viewed within the portal is confidential and subject to the terms of any NDA you accept.

5. Payments & Billing

Payment card and bank details are collected and processed directly by Stripe and are not stored on Mundo BPO's own systems. Billing records (invoices, amounts, and associated contact information) are maintained in Zoho Books for accounting and compliance purposes.

6. Cookies & Analytics

Our website may use essential cookies required for basic site functionality, and may use analytics tools that rely on cookies or similar technologies to understand aggregate site usage. We do not use cookies for third-party advertising.

7. How We Share Information

We share information only in the following circumstances:

• With the third-party service providers listed above, solely to operate our site and deliver services;
• With professional advisors (legal, accounting) where necessary to conduct our business;
• When required by law, regulation, legal process, or governmental request;
• In connection with a business transaction (such as a merger or acquisition), subject to standard confidentiality protections;
• With your consent, or at your direction.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to provide services, maintain business and financial records, and comply with legal obligations. Investor Portal and NDA records are retained in accordance with our confidentiality and recordkeeping practices.

9. Your Choices & Rights

You may request access to, correction of, or deletion of your personal information by contacting us using the details below. Depending on your location, you may have additional rights under applicable privacy law (such as the right to data portability or to object to certain processing). We will respond to verified requests in accordance with applicable law.

10. Security

We use reasonable administrative and technical safeguards designed to protect the information we collect, including access controls on the Investor Portal and reliance on reputable third-party infrastructure providers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

Mundo BPO's services are directed at businesses, operators, and investors. We do not knowingly collect personal information from individuals under 18 years of age.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective date" above reflects the most recent revision. Material changes will be reflected on this page.

13. Contact Us

Questions about this Privacy Policy or how we handle your information can be directed to: